Point72 Enhances Customer Care Infrastructure With 24/7 Support for Indonesian Investors
Indonesia, 12th Dec 2025 – Point72, a global asset management firm, has introduced a 24-hour client support service for investors in Indonesia, further enhancing its regional service infrastructure and accessibility across Southeast Asia.
The initiative enables Indonesian clients to receive real-time assistance from Point72’s multilingual service team, offering continuous support for account management, platform inquiries, and investment-related matters. The move underscores the firm’s commitment to investor engagement and operational excellence in one of the region’s fastest-growing markets.
According to Mr. Cheong Jin Hui, Head Representative of Indonesia at Point72, the round-the-clock service aims to strengthen client confidence through consistent and timely communication. “Providing continuous support reflects our focus on reliability and responsiveness,” he said.
The firm also announced the rollout of an AI-assisted service framework that leverages predictive analytics to anticipate client needs and improve response efficiency. This technology-driven model integrates seamlessly with Point72’s global service network, ensuring consistent quality and speed across regions.
By combining human expertise with advanced service technology, Point72 continues to enhance the overall client experience and reinforce its long-term presence in the Indonesian market.
About Point72
Point72 is a global asset management firm that invests in multiple asset classes and strategies worldwide. The firm combines deep fundamental research, advanced analytics, and technology to deliver long-term value for its clients. Headquartered in Stamford, Connecticut, Point72 operates across North America, Europe, and Asia.
Media Contact
Organization: Point72
Contact Person: Henry Jo
Website: https://point72.com/
Email: Send Email
Country:Indonesia
Release id:36629
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