Press Release

Online Reputation Marketing: Customer Review Monitoring Service Announced

With its recently announced reputation marketing audit, the agency analyses and addresses an established business’ branding shortfalls and PR crises, and supports new ventures with little to no presence online in increasing their visibility and claiming their market authority.

More information is available at

Following the announcement, 1st Reputation Marketing Agency helps companies build, manage and promote their 5-star online reputation to attract and retain more customers.

Recent data has revealed that poor customer reviews (between one and three stars) can harm small businesses if left unaddressed. Massive Alliance has reported that two negative online reviews can cause a 44% loss of customers, while an average of 2-star customer reviews can result in a 70% loss. Meanwhile, research by BrightLocal found that consumers are prepared to spend over 30% more on brands with excellent reviews, while 57% of customers won’t approach a business that is myrated below four stars.

As such, the agency’s team of reputation marketers monitors customer reviews and determines strategies to influence brand perception positively. 1st Reputation will use proprietary patent-pending reputation marketing solutions to promote awareness of a business’s unique value by making it stand out from competitors on social channels and business directories.

Its services also involve mitigating negative feedback about a particular company and managing customer feedback. By directly addressing and resolving issues in comments and reviews, the team helps brands recover their relationship with customers and convince them to give their services another chance. According to Review Trackers, 45% of consumers are likelier to visit a business that responds to negative feedback.

For companies that are already well-reviewed and highly esteemed online, the agency offers reputation marketing tools to further protect and nurture their authority. By continually listening to and being able to adequately respond to customers’ needs and expectations, businesses can improve the rates of returning customers and word-of-mouth recommendations. With these strategies, 1st Reputation claims that it can increase online sales tenfold on behalf of its clients.

1st Reputation Marketing Agency also offers “Google My Business” marketing services encompassing GMB profile audit, full citations research, and management service across major search engines and business directories.

More information can be found by visiting

1st Reputation Marketing Agency
+44 20 8144 7079
2 Lansdowne Road

comtex tracking